Effective Date: 17 April 2025
At Totally Custom Designs (accessible from https://totallycustomdesigns.co.za), your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, or interact with us.
1. Information We Collect
When you visit or interact with our site, we may collect the following personal information:
- Identity Data: Name, surname, username, or similar identifier
- Contact Data: Email address, phone number, billing/shipping address
- Transaction Data: Details of payments and purchases made
- Technical Data: IP address, browser type, time zone, operating system, device type
- Usage Data: How you use our website and services
- Marketing Preferences: Your preferences in receiving marketing from us
2. How We Collect Your Data
We collect data in the following ways:
- Direct interactions: When you fill in forms, subscribe to newsletters, place orders, or contact us
- Automated technologies: Cookies and other tracking technologies
- Third parties: Payment gateways, analytics providers (e.g., Google Analytics)
3. Use of Your Information
Your information may be used to:
- Process and deliver orders
- Respond to inquiries or customer service requests
- Improve our website, products, and services
- Send marketing emails (with your consent)
- Comply with legal obligations
4. Sharing Your Information
We do not sell your data. However, we may share it with:
- Service providers: Such as payment processors, couriers, and email platforms
- Legal authorities: If required by law or to protect our legal rights
- Analytics tools: For site usage insights
All third parties are required to respect the security of your data and process it in accordance with applicable laws.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encryption and secure server access.
6. Your Rights (POPIA)
You have the right to:
- Access the personal information we hold about you
- Correct inaccuracies in your personal data
- Withdraw consent for marketing communications
- Request deletion of your personal information (where applicable)
To exercise these rights, contact us at info@totallycustomdesigns.co.za
7. Data Retention
We retain your data only as long as necessary to fulfil the purposes we collected it for, including for legal or reporting requirements.
8. Cookies
We use cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings. By using our website, you consent to our use of cookies.
9. External Links
Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Totally Custom Designs
📧 info@totallycustomdesigns.co.za
🌍 https://totallycustomdesigns.co.za